Sa call cenner (slang ng call center) nagtatrabaho si Harvey, eto ang ilan sa kanyang kwento. Hindi ganito ang eksaktong nangyari pero ganito ko natandaan ang kwento nya.

Harvey: Thank you for calling ____, this is Harvey and I’m here to provide great help for you today, how may I help you?
Customer 1: Hey, my desktop is not working! This is so frustrating. I just bought it yesterday and now it’s not working.
Harvey: I completely understand the reason you’re frustrated right now, but don’t worry. I assure you, I will try my best to address this concern.
Customer 1: Oh well.
Harvey: Have you turned on your desktop?
Customer 1: Yes. I told you, it’s not working. I think I need a replacement. Now!
Harvey: Did you plug the power cord to the power outlet?
Customer 1: Do I have to do that?!
Harvey: Uhmm.. yes?

Akala ko dati yung mga ganyang kwento ay kwento lang. Nangyayari pala talaga. Meron pa.

Harvey: Thank you for calling ___, this is Harvey, how can I brighten up your day today?
Customer 2: Something’s wrong with my monitor.
Harvey: Could you please elaborate your problem?
Customer 2: My monitor is turning red.
Harvey: Oh, let us check the monitor setting.

(Checked the monitor setting. Everything is working fine.)

Customer 2: It’s always the same. In the mornings, the monitor is okay, but in the afternoon it turns red. Damn!
Harvey: Is your curtain red?
Customer 2: How did you know that?

Last na ‘to.

Harvey: Thank you for calling __, this is Harvey, how can I be of great service for you today?
Customer 3: There’s something wrong in my desktop.
Harvey: Could you please elaborate your problem?
Customer 3: You see, I have a dog. When I’m turning on my desktop, my dog won’t stop barking. I’m telling you man, there’s something evil working here.
Harvey: Oh nooo! I will escalate this issue to my supervisor. (To himself: para mapagtawanan ka namin!)

Masaya pala sa call cenner.